Accounts/Passwords

Computer Account Information

As a student or current employee at Saint Joseph's University, you have been assigned a computer account that gives you access to a number of technology services. To access these services, you need to know your account name (sometimes referred to as your username) and password. You are also assigned an alias to your email which is firstname.lastname@sju.edu, this is designed to make it easier for you to distribute your new email address.

About

The account name for a student is a unique, eight-character identifier comprised of the initials of your first and last name along with the last six digits of your SJU ID number. For example, if your name is John Smith and your ID number is 12345678, your account name would be js345678. Your password is randomly assigned and is six to eight characters in length.

The account name for faculty and staff is a unique, eight-character identifier comprised of the initial of your first name with the first seven characters of your last name. For example, if your name is John Smith, your username is jsmith. Your password is randomly assigned and is six to eight characters in length. As an employee, when you complete your paperwork with the Human Resources Department it will then be entered into our BANNER system. Once the system recognizes you as an employee, the automation process begins. When your account has been created, it will then be sent to your home address within 48 hours.

Use your account name and password to access to the following services:

• University Computers - Use the network to access your J: drive (personal disk storage on the network) and the Internet.
• MySJU - Use the University's information portal to access your email, view your personal calendar, access your class schedule, pay your bill, view grades and much, much more.
• Electronic Mail - Use MySJU or Squirrel Mail to access your University mail account.
• Blackboard - Access your course home pages using this Web-based courseware.
• Library Databases and Resources - Access a rich array of databases and resources.

Obtaining Your Computer Account Information-Student

If you are a NEW student and did not receive or have misplaced your computer account information you can request a new printout of the information in two ways:

1. Visit Us - Bring a valid SJU student ID card to the Student Help Desk in Science Center, Room 129 and request a printout of your account information
2. Phone - Call the Student Help Desk (610-660-3070). You will be given your username over the phone and then prompted to Reset your Password

Obtaining Your Computer Account Information - Employee

If you are a NEW staff or faculty and did not receive or have misplaced your computer account information you can request a new printout of the information in two ways:

1. Visit Us - Bring a valid SJU ID card to the Help Desk in Barbelin, Room 30 and request a printout of your account information.
2. Phone - Call the Help Desk (610-660-2920). You will be given your username over the phone and then prompted to Reset your Password .

Computer Accounts for Alumni who are Auditing Courses

If you are an alumni of Saint Joseph's University and are currently auditing a course, you muct contact the Office of Alumni Relations to obtain your computer account information. The Office of Alumni Relations can be reached by calling 610-660-3205.

Resetting/Changing Your Computer Account Password

When your computer account was established, a system-generated password was assigned to you. The generated password is six to eight characters in length and it is rather cryptic so that your account cannot be easily compromised.

You are encouraged to change your password to something more memorable. When changing your password, you must select a password that is 6-8 characters in length with at least one letter and one digit in the sequence. Your password should not be shared with anyone.

Follow these steps if you forget your password or if you simply want to change your password:

1. On the MySJU home page, click on the link in the Welcome section of the MySJU home page entitled "To reset your password, click here".

2. Enter your SJU ID number and Birth Date and then click on the Verify User button.

3. Next, enter your new password and answer the security question. The security question is preset and you are prompted to enter your social security number.

4. Click on the SUBMIT button to process your password change request. It will take 2-3 minutes to process your request.

Note: The change to your MySJU Password is immediate, BUT the change to your Network/Email Password will be effective in 1 hour.

Account Requirements

University network services are accessible exclusively by employees (i.e. faculty and staff) and students of the University.

Faculty and Staff will be assigned network accounts only after demographic and employment information have been entered into the Banner Human Resources module. Faculty may be assigned a network account when their demographic and instructional assignments are entered into the Banner Student module.

Students will be assigned a network account only after they are fully accepted and admitted by the undergraduate or graduate admissions office.Once admitted, a student master record is created in Banner and network account privileges are then are then granted to the student.

Exceptions to this policy (e.g . visitors, members of the Jesuit community) will be granted with the approval of the Vice President for Information Technology. Individuals requesting an exception must complete the Request for Network Services form with an authorized signature by a University Department Head. The completed form will be submitted and reviewed by the Information Technology management. Demographic information for the requesting party will be entered into the Banner Information System before the account is established.

Life of your Computer Account

Computer accounts are active while you are an active student and remain active one year after your graduation date. If you are a recent graduate (within 1 year) and are experiencing problems accessing MySJU or other university computer services, first try to reset your computer account password. Click Here for instructions on resetting your computer account password.