SCT ActionWeb
How do I access the ActionWeb?
You may access the ActionWeb by going to
www.sungardhe.com
Who can sign up for an UDC Support account?
SCT does not put limitations on which personnel at a client site can
obtain UDC accounts. With your ActionWeb account, you can:
• Contacts - create/update/view contacts
• Extended Search - search through the SCT knowledge base
• Talk to SCT - communicate with managers
• RPEs - create/update/view a Request for Product Enhancement
• Known Issues - view Known Issues
• Frequently Asked Questions - search for technical and functional
production questions
• Your Profile - update your product and personal information
• Upgrades - check shipping information, electronic distribution
• General Info - view product calendar, handbooks, etc.
• ActionWeb Assistance - request for assistance and User Guide
What do I do if I have forgotten my user id?
• Click on the Client Support link on the SCT web page
• Click on the "I have forgotten my user id " link
• Enter e-mail address, then click the Submit button
• Your user id will be e-mailed to you
How many characters can I use for my password?
The password field only accepts an 8 (eight) character value. No more,
no less. Please avoid the use of 0 (zero), 1 (one) or miscellaneous
(#, $, ^, *) characters in your password, if possible.
What do I do if I have forgotten my password?
• Click on the Client Support link on the SCT web page
• Click on the "I have forgotten my password " link
• Enter your last name and user id, then click the Submit button
• You will be prompted to answer your "Forgotten Password
Question", then click the Submit button
• Your password will display on screen
• When you click on the "Click Here to Continue" link,
you will be prompted to change your password
When I try to log onto the ActionWeb, nothing happens –
what should I do?
There are two possible explanations for this issue. The new technology
for the SCT web site is best viewed using I.E. 5.2 or higher, or Netscape
4.79 or higher. Please notify csr@sungardhe.com,
if you are experiencing ActionWeb access issues.
What do I need to do if my email changes?
There are two ways available to ActionWeb users who need to change personal
information. Log onto the ActionWeb and click on the Your Profile link.
Then click on the Personal Info link, to change personal information
or E-Mail csr@sungardhe.com and
the ActionCenter team will make the necessary changes for you.
How do I contact ActionWeb if there are problems?
E-mail csr@sungardhe.com.
Finding Banner system release
To find your release on Banner, click Help, About SCT Banner
Finding defect and patch information
On the web, go to www.sungardhe.com, click on the Extended Search.
To view all patches and upgrades for your module.
Click on Downloads located on the menu bar at the top of the screen
Select your Product
Click on button List Releases
Click your current release or if planning for a new release, click the
new release number.
Scroll down to the button List Files. Note: Do not click objects to
zip. You are only interested in information about the patches and do
not want to download.
To see all the patches, select the first item on the list called contents.txt.
At the bottom of the page, Zip Selected File(s) should be checked. Click
Do It.
Under the heading Click for Defect Details, click info for patch title
with txt extension.
Use the back button to return to the defect listing to view another
patch. When you are finished, either select another ActionWeb menu item
or exit.
Do Not click the button Do It.
When you are tracking a specific issue and you know the defect
number.
Click on Known Issues located on the menu bar at the top of the screen
Search by defect number
Search by product. Click the button Search. The search will return only
100 defects. By selecting a process, you can narrow your search.
To view defects, documentation, FAQ’s, and RPE’s
for your module
Click on Product Info located on the menu bar at the top of the screen.
You can check out the subfolders of SCT products. Select your module.
The subfolders list the defects, documentation, FAQ’s, and RPE’s.
When viewing your modules defect, click on properties to see more information.
The What’s New in Banner ….reports are sent out each week in the BINFO and Banner product listservs. There are direct links to newly posted defects and patches. Patches are also reported in the listserv BPOST.
Note: To find your release on Banner, click Help, About SCT Banner
Upgrade and patch request form (Word Doc)
SCT Classes
Banner listserv
What is a Banner Listserv?
The discussion lists are an invaluable resource for the exchange of
ideas and solutions among you and your colleagues and with SCT staff.
SCT lists are easy to use, effective and totally uncensored. The major
benefit of a listserv is that issues can be addressed to a specific
forum and be automatically distributed to all subscribers. Therefore,
everyone subscribed to a list is able to see and respond to messages
sent to the list. It is important to remember that a message sent to
a list is received and potentially read by everyone subscribed to that
list!!
How do I subscribe to the listserv?
To subscribe to a list visit lists.sungardsct.com
Additional requests may be sent to LISTSERV@sungardsct.com
To unsubscribe from a list: unsubscribe <list name> or signoff
<list name>
Example: unsubscribe bannounce
To unsubscribe from all lists: signoff *
Other commands can be retrieved by sending the following request: HELP
The list names and descriptions follow:
Announce - General announcements
bar - BANNER Accounts/Receivable
balumni - BANNER Alumni/Development
bfinance - BANNER Finance
bfixeda - BANNER Fixed Assets
bfinaid - BANNER Financial Aid
bgeneral - BANNER General
bhumres - BANNER Human Resources
bloc - BANNER Location Management
bmac - BANNER Mac Users
binfo - BANNER Information Access
bpurchase - BANNER Purchasing
breport - BANNER Reporting
bstudent - BANNER Student
btrain - BANNER Training
boracle - ORACLE
bsmall - Small schools
blarge - Large schools
How To Communicate via a Listserver
To post a message to a discussion list: <list name>@sungardsct.com
Example: bstudent@sungardsct.com
Sign your messages. Include your name and e-mail address at the bottom
of your message, much like you would sign a letter. Some users include
such things as their title, department, institution, phone number and
fax number. If a recipient of your message would like to contact you,
including this information will assist them in responding.
How do I access the listserv archives?
Check out lists.sungardsct.com
