The Support Services team is committed to being a customer-focused advocate of technologies that facilitate and enrich the learning, teaching and research experiences of Saint Joseph’s students and faculty. We are also dedicated to empowering the professional and administrative staff with information and resources needed to deliver effective, personal support services to all stakeholders of the University.
Our first priority is to:
- Provide first-level assistance to all community members with regards to University supported technology, including desktop and notebook PCs, software applications, network access, the Banner system, telecommunications, instructional technology and distributed learning, and web-related technologies;
- Properly redirect and coordinate service requests to other IT units, ensuring prompt, effective resolution of these requests;
- Offer technology training for critical software applications used in the mission of the University;
- Supply the means to and assistance with purchasing technology products.
We are also committed to:
- Working with faculty, students, and staff to provide new and innovative ways to teach, learn, and conduct business at Saint Joseph's through technology.
- Working with other Office of Information Technology teams to provide a stable, robust, secure, technology infrastructure for University community members.
FOR ALL TECHNICAL ASSISTANCE FACULTY & STAFF STUDENTS |
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